Refund & Returns
Last updated: June 2026
Inspect on delivery
You may open and inspect your parcel in front of the delivery rider. If the item is damaged, defective or visibly different from what was ordered, you may refuse the parcel on the spot at no cost.
Returns within 3 days
Unused items in original packaging can be returned within 3 days of delivery for a refund or exchange. The customer covers the return shipping cost unless the return is due to our error (wrong item, defective product, damage in transit).
Refund timeline
- Cash on Delivery: refunded to your bKash / Nagad number within 3–5 working days.
- Online payments (SSLCommerz): refunded to the original payment method within 5–10 working days.
Non-returnable items
For hygiene reasons, certain personal items cannot be returned once opened. These are clearly marked on the product page.
How to start a return
WhatsApp us with your order number and a short description (and photo if the item is damaged). We'll arrange pickup or guide you through the return.